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Customer Support
1. How can I contact you if I have questions?
You can reach us by email or through the contact form on our website.
2. What are your customer service hours?
Our support team is available Monday to Saturday during business hours.
3. Do you offer support in languages other than English?
At the moment, our customer service is provided in Portuguese and English.
4. How do I know if my message was received?
Once you send us a message, you’ll get an automatic confirmation.
🚚 Orders & Shipping
5. Can I track my order?
Absolutely. Once your order is dispatched, you will receive a tracking code by email.
6. How long will it take for my order to arrive?
Most orders reach customers within 7-20 business days, depending on the destination.
7. Do you offer faster delivery options?
Yes, express shipping is available for selected regions.
8. What if my order doesn’t arrive?
Don’t worry. If your parcel doesn’t reach you, contact us and we’ll assist you right away.
9. Can I change my delivery address after ordering?
Yes, you can update it as long as the order hasn’t been dispatched.
10. Is there a minimum or maximum order amount?
No minimum is required. Larger orders are welcome.
💳 Payments
11. What payment methods do you accept?
We accept all major credit and debit cards, as well as PIX and bank slip.
12. Is it safe to use my card on your website?
Yes. Our website uses encrypted checkout and secure payment processing.
13. Do you store my payment details?
No, we don’t store your card details.
14. Can I pay in instalments?
At the moment, we don’t offer instalment payments.
15. Do prices include taxes?
Yes, all prices shown on the website include applicable taxes.
16. Do you accept store credit?
Yes, the store accepts store credit as a payment method.
🔄 Returns & Exchanges
17. Can I return an item if I change my mind?
Yes, you can return items within 14 days of receiving your order.
18. How do I make a return?
Simply contact our support team to get return instructions.
19. Can I exchange an item for a different size or colour?
Yes, exchanges are possible depending on stock availability.
20. How long does it take to get a refund?
Refunds are usually processed within 5–7 working days after the return.
21. What if the item is faulty or damaged?
If the item arrives faulty or damaged, contact us for a replacement or refund.
👜 Products
22. What materials are the products made from?
Our products are crafted from high-quality materials.
23. Do the colours shown on the website match the actual product?
We try to show colours as accurately as possible, but slight variations may occur.
24. How should I look after my product?
To keep your product in the best condition, avoid excessive moisture, heat, or chemicals.
25. Do you restock sold-out items?
Some designs are limited editions, so once sold out they may not return. If restocked, it will be announced on our website.